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And your phone number. I'm going to connect you to a customer service representative. Verify...

Speaker 1: Disconnect. Speaker 2: [inaudible] Speaker 1: My line. Speaker 2: [inaudible] Speaker 1: Bitch, get someone on the phone, I'll slap you in your mouth.

Big face.

Speaker 1: I've had it after 20 years. I'm not doing it. [unclear] Speaker 1: So I don't think you're understanding me and I'm getting frustrated. So do you have a manager that's not a Filipino? Do you have an American I can talk to? Fucking...

I tell them that I got to pay the whole phone. This is a very expensive phone and I'm not doing that. And if you make me do it, I'm gonna cancel my account and just, I'm not gonna pay. You can get it from the fucking credit company. You're gonna lose me as a customer after 20...

Speaker 1: Okay, so here's the thing, sir, right? I don't want the phone that y'all told me I had to pay half off and then I could jump out of it.

Just then at that point, give the phone back and they'll turn the line off. Because I don't want another line. I don't want another phone. I never needed this third phone. You gotta understand what I'm looking at.

But this is what I'm trying to explain to you, alright, I'm sorry sir, because I understand, right, but here's what I'm telling you. That's not what I was told. I was told that when I'm eligible for a jump, instead of upgrading, I can...

Speaker 1: But I'm not... Okay. But I'm not upgrading, so I don't understand what you mean by that. I'm not upgrading.

Speaker 1: ...like send FedEx, I'll pay for it or whatever. I'll pick up the phone and then I don't have to pay the phone anymore at all and I just keep my two lines. Is that possible? Yes or no? Speaker 2: That is possible, but the front [unclear]...

It's hard for me to understand some of these, so sorry, okay? Um, can you, the line ending in 941, whatever that number, you know, that one, can you turn the line off and I'll send the phone back with FedEx?

Let me say this again. Can you turn off... can... I'm sorry, sorry. Please, can you just tell me yes or no? I'm gonna ask a question, tell me yes or no, okay? Alright, thank you, sir. Cause I have dyslexia and OCD.

Speaker 1: Yeah, so the extra close-up on the face just adds a bit of shading. It's a bit of a portion you're trying to take advantage of the context of the body language for more of a body language expression than the actual shading. Speaker 2: I'm sorry, sir.

Speaker 1: I'm on a plan that I never wanted the third line, understand? I just... I just want to take the phone, there you go, turn that line off completely. Speaker 2: [inaudible] ...since you're just going through the [inaudible] ... but I can certainly [inaudible] ... and then we can [inaudible] ...

Speaker 1: Yes, I'm here, sir. Speaker 2: I'm just going to go ahead and pause the chat for one second. Speaker 1: Okay, the only thing, thank you, sir. The only thing is, right? I don't want...

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Speaker 1: Never mind, sir. Check my account and let me know if I can trade the phone in and do I have to go into the store or not? Thank you. Speaker 2: Just a second, one second.

Speaker 1: Hey sir, real quick, right? To be clear with you, the lady told me that I can't jump, and then I'm talking to you and you haven't even looked at my account and you're supposed to be a manager. So how am I supposed to feel here?

Um, you should be looking at my account before you talk to me, sir.

Speaker 1: Just jump. Speaker 2: I paid off half, sir. I've already paid off half. Are you not looking at my account, man?

Speaker 1: ...things, but I'm speaking English. They told me I had to pay six months off and then I can give the phone back. Now I'm trying to give the phone back, but you keep acting and telling me that it's beyond the the return period. I'm not—it's not a return.

Speaker 1: I already what? Speaker 2: [inaudible] Speaker 1: No, I have not fully paid off the device. I don't want the device, but you guys made me pay half of it before I could trade it in. Sir, are you not hearing what I'm saying?

I use a Z Fold. [unclear]

From when I added the line, right? Or get me your legal department because I need them calls to give to my lawyer, 'cause I'm not playing this game with you guys. I'm not paying $1,300 for a phone I don't want and I don't use.

And then you can jump the phone and trade it in, give it back, get to turn the line off, and that's it. So that's what I'm trying to do, but now you're trying to tell me something different, and I'm not going to accept that. You're going to have to go pull the calls from...

Sir, sir, sir, sir, sir, it's not returning. I tried to return it 31 days after and you told me no. I already said that. Now it's been... they told me you have to pay off half the bill, which I've done.

Now I want to trade. I want to give the phone up. Can you help me with that?

So the lady just told me that I can't up— if I if I turn the phone in, I still have to pay for it. That doesn't make— that's not what jumping is. I do not want the phone. They told me I had to wait until I made at least half the payments. I've done that.

For something that sits in a drawer. I already have two lines with you guys. I don't need three phones.

Someone was supposed to get back to me about a refund because you guys been charging me and I've had no data. I haven't heard back from anybody. I don't even care about that right now, sir. I do not want this phone and I'm tired of paying $50, $60 a month.

You're gonna lose me as a customer. I'm very disgusted already. If you look at my notes, I had to call two weekends ago or a month ago numerous times just to get data back on my account, which was supposed to be on there always. Someone...

Speaker 1: So I want to be clear on that, right? You guys made me pay $700 for a phone I didn't want. So I don't want to hear any nonsense that I can't return the phone, 'cause that's what I was told. And if you guys try to go that route...

Oh, I didn't recently activate it. I've been paying for OneSonic even though I never wanted it. You guys stuck me with it because I tried to return it one day after 30 days.

Speaker 1: Michael Merlino. Speaker 2: [inaudible] Speaker 3: Yes, right away, the TV that you see in front of you too.

Lower that please. Lower that. Let me know what you want me to do next.

Oh! Let's go! Yes!

It's tracking your hands and your eyes. And for personal security, Optic ID. You know, it integrates your eyes and your hand gestures. And it's as simple as just showing your palm, tell it to stop and it'll actually stop. And then you can start it back up again. And it helps to stabilize the video.

I am on investigation for this issue. Super important. Right here is pointing itself to a super steady environment. Checks and balances to me. Seriously amazing, so smooth, no issues. Functions, just watch this. Really, really, really sexy.

I was a Z Fold user. I didn't like it, but I went to return it and it was 31... it was one day after the return period. So they didn't go for it.

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Speaker 1: [unclear] ...reason why you wanted to... Speaker 2: Yeah, I'll tell you exactly why. Yes, ma'am, let me talk, please, 'cause I'm—I'm in a rush, right? I understand what you're gonna ask me. I added this as a third line just to test out that Galaxy phone 'cause...

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Speaker 1: So I could just give the phone back and release the whole line, 'cause I don't want the whole line anymore. Speaker 2: Okay, and including the line, let me just check everything here. Speaker 1: Yeah, please, 'cause I... Speaker 2: ...one for the person... for the situation for the... [unclear]

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Speaker 1: [inaudible] Speaker 2: The whole thing is I never wanted this line. And ma'am, I was told that I could either jump into a new device or...

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Speaker 1: Okay, so in regarding with you changing the sponsors and rechecking the January 2025, you have to go... so even if you will be changing the sponsors, you still need to give me the PHP, the PHP...

Speaker 1: Can we do it over the phone? Can we do it over the phone is what I meant. Speaker 2: Okay. I'm here and I'm trying to find someone else to talk to.

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